What you need to know about the new Fido Payment Program

With Fido Payment Program (on approved credit), you can get devices for as low as $0 down and 0% interest and pay them off in 24 monthly payments. The taxes are financed as well! (Taxes on down payment of a device must be paid at time of purchase.)

Your monthly financing payments and monthly financed taxes will appear as separate amounts in the “Additional charges and credits after applicable taxes” section, within the Mobile section of your bill

You can also view a Payment Program Details chart which highlights the total financed amount for your device, how much of your total financing balance you’ve already paid, and your total remaining financing balance. If you’ve received a financing program promotion for your device, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.

Table of Contents

• Fido Payment Program basics
  • What is the Fido Payment Program?
  • Who is eligible for the Fido Payment Program?
  • Can I upgrade my phone with Fido Payment Program?
  • What do I have to pay when I purchase my new phone or tablet?
  • What happens at the end of my 24-month Fido Payment Program term?
  • Do I have to change my current Fido phone plan if I am upgrading my phone with Fido Payment Program?
  • If I am an existing customer still on a 2-year term plan, can I change my plan if I am not upgrading my phone?
  • Can I change my plan when I have a device with Fido Payment Program?
  • Can I activate or upgrade my phone with Fido Payment Program even though another line on my account is on a 2-year plan?
  • What devices are offered with Fido Payment Program?
  • How many devices can I purchase with Fido Payment Program?
  • Can I trade in my old device and get a new device with Fido Payment Program?
  • Can I return my device purchased with Fido Payment Program?
  • Is Device Protection available on phones purchased with Fido Payment Program?
  • How are taxes charged with Fido Payment Program?
  • How does the Fido Payment Program appear on my bill?
  • How can I check my outstanding balance for a device with Fido Payment Program?
  • Can I make additional payments towards my Fido Payment Program balance? If yes, how?
  • What happens if I cancel my service before my Fido Payment Program’s 24-month term is completed?
  • What activities will cancel my Fido Payment Program agreement?

  Fido Payment Program basics

  What is the Fido Payment Program?

  Fido Payment Program allows you to spread the cost of a new phone or tablet over 24 monthly payments at 0% interest with an eligible plan.

  While most devices will not require a down payment on approved credit, some higher end devices may require one. A larger down payment may also be required based on our evaluation of your credit.

  Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.

  Who is eligible for the Fido Payment Program?

  Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.

  To finance a phone, tablet or mobile Internet device, you must have an eligible postpaid plan.

  Can I upgrade my phone with Fido Payment Program?

  You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.

  What do I have to pay when I purchase my new phone or tablet?

  Most devices are $0 down on approved credit with the full cost spread over 24 monthly payments at 0% interest, and you won’t need to pay anything upfront at the time of purchase.

  In same cases, a down payment may be required for some higher end devices or based on our evaluation of your credit. You need to pay the down payment at the time of purchase, as well as the portion of taxes payable.

  What happens at the end of my 24-month Fido Payment Program term?

  After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your monthly phone plan, plus any other services you have.

  Switching to an eligible plan when upgrading my phone with Fido Payment Program

  Do I have to change my current Fido phone plan if I am upgrading my phone with Fido Payment Program?

  You may need to change your phone plan when upgrading your phone with Fido Payment Program. Most customers with a Bring Your Own Phone plan who are activating a new phone on their line with Fido Payment Program will have to switch to an eligible in-market plan.

  If you want to upgrade your phone but are still on a plan with a 2-year term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.

  If I am an existing customer still on a 2-year term plan, can I change my plan if I am not upgrading my phone?

  Yes, you can change to another plan with a different amount of data, or to a Bring Your Own Phone plan (but you will be charged a downgrade fee). You can see these plans by signing into My Account on fido.ca.

  Can I change my plan when I have a device with Fido Payment Program?

  Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk & Text to Data, Talk & Text).

  If you decide to change to a different category (for example Data, Talk & Text to Talk & Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.